PRIVACY POLICY

This privacy policy sets out how Shelki uses and protects any information that you give Shelki when you use this website.

Shelki is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Shelki may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st February 2019.

What we collect

  • We may collect the following information:
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@shelki.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee may be payable. If you would like a copy of the information held on you please email admin@shelki.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CANCELLATION POLICY

Shelki Healing and one to one appointments

Cancellations or no show

We ask that if you must cancel or reschedule any appointment please provide at least 24-hour notice. This way Shelki can adjust the schedules accordingly and we may be able to accommodate clients on the waiting list.

Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time.

  • Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
  • ‘NO SHOWS’ will be charged 100% of service amount

Shelki understands that unavoidable issues come up and will use our discretion you in case of an emergency. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. Appointment are always confined via email or text prior to the day.

Late Policy

Sheki will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. However, if you are late it can impact on other clients. There is a 5-10 minute grace period unless you have contacted Shelki and an alternative arrangement has been agreed at our discretion. We very much appreciate your business and adherence with our policies.

Cancellations by Client

To cancel a booked place on an event notice must be given by email to welcome@shelki.com. If you cancel at least 14 days prior to the date of the event you will receive a full refund (or a credit for future events). If you cancel less than 14 days before the event you will not be entitled to a refund. No refund will be made for non-attendance.

Cancellation/changes to dates by Shelki

Despite our best endeavors there may be occasions where Shelki may have to change the date or, in exceptional circumstances, to cancel an event. If this happens, clients will be given the opportunity to either rebook an alternative date, attend the rescheduled event or to receive a full refund.

Promotions and Offers

All offers , promotions and packages are subject to the following terms and conditions. Offers are not cumulative
Please note that a session or offer is as defined in the promotion. See individual promotions for details. Refunds on promotions and packages sold are not available unless certified medical reasons exist that the treatment cannot be carried out. Should for any reason outside of a medical one you wish to stop your treatment plan then you may redeem the remaining value of treatment plan/package purchased for any other treatments. Promotions are sold as a maximum of 1 per person. You may buy another promotion as a gift.

PROPERTY POLICY

Shelki is not responsible for the safekeeping of clients lost personal belongings. Although every effort is made to contact clients should any lost property be found. We cannot guarantee the safe return of anything that may have been left at Shelki or any of our events. The responsibility is with all clients with regards to any personal belongings.

DISCLAIMER

Energy therapy is a natural method of energy balancing, but is not meant as a substitute for medical, or psychological, diagnosis and treatment.

Energy practitioners do not diagnose conditions, nor do they perform medical treatment, prescribe substances, or interfere with the treatment of a licensed medical professional.

Energy therapy or any other natural healing therapy should not compete with medical doctors and their treatments.

All therapies are meant to complement medical treatments.